True Value Rewards True Value Rewards® is a free program that allows you to earn points for most your purchases at Lusby Motor Company Inc., or other participating True Value® stores. As you accumulate points we will mail you valuable rewards, including cash discounts.
Here’s How It Works
Use your Rewards card or keytag whenever you make a purchase at a participating True Value® store. Whether you are purchasing a picture hanger or an electric appliance, you will earn one point for every dollar you spend (net of tax and coupons). For every 250 points you accumulate, we’ll mail you a reward certificate for $10.00 off your next purchase. Reward certificates are issued weekly. That’s all there is to it. (True Value Reward® certificates and coupons can only be redeemed at participating True Value® stores.)
True Value® Privacy Pledge
We pledge never to sell our mailing list and we will not violate your confidentiality in any way.
True Value Rewards® (TVR) Frequently Asked Questions
Q: Can my True Value Rewards® card be used at other participating True Value® stores?
A: Yes, if they are participating in the rewards program.
Q: Can I redeem my coupons or discounts at other participating or non participating True Value ® stores?
A: Yes, I have asked the non-participating True Value® stores to honor the coupons and to contact Lusby Motor Company Inc., for reimbursement.
Q: Why do you ask for my E-mail address?
A: Initially you will receive a $5.00 coupon that can be used on any purchase of $20.00. Periodically, we will be offering special discounts to those who have provided us their e-mail address.
Q: How many times can I print the Welcome E-mail?
A: You can print the e-mail multiple times. However, we require a customer to make a $100.00 purchase in order to get the $5.00 discount.
Q: How many cards can be linked to my account? What the max?
A: We can link a maximum of two cards per household. True Value Rewards® cards can only be linked by two individuals from the same address.
Q: Do all of my employees have to present a True Value Rewards® card to receive the in store discounts and accumulate points.
A: No. If you or your employees either don’t have a True Value Rewards® card, or forgot it, the cashier can find your account number when you check out at the register.
Q: Can I use a rewards coupon for a purchase less than $10.00?
A: No. Since there is no cash value to these rewards coupons, your total purchase (net of tax and coupons) must exceed $10.00.
Q: Will I be allowed to use my rewards certificate as payment on my account?
A: No. The rewards certificates have no cash value and can only be applied toward a future purchase.
Q: Are all purchase throughout Lusby Motor Company Inc., eligible for points?
A: No. John Deere, Toro, Stihl, United Parcel Service, Wood Stoves, Pellet Stoves, and other gas powered products, are separate divisions of Lusby Motor Company Inc. These items as well as labor, freight, and delivery services are excluded from the program.
Q: Are parts purchased through Lusby Motor Company Inc., for John Deere, Toro, Stihl, and other gas powered products eligible for points?
A: Yes. When you purchase items such as oil, filters, gaskets and more, using your account at Lusby Hardware Company Inc., the points will automatically be added to your total.
Q: Are parts installed on a service ticket eligible for points?
A: Yes. Even the parts installed by our service department will be eligible for points. If you would like to accumulate points for parts used on a service ticket simply let your cashier know that you will be using your account.
Q: Are the pellets for my pellet stove eligible for points?
A: Yes. The purchase of wood pellets for your stove will automatically be added to your total as long as you present your card.
Eligibility and Participation
The True Value Rewards® program is administered by True Value Company, conjunction with participating True Value® stores.
The True Value Rewards® program is a free benefit to customers of participating True Value® stores.
No purchase is necessary to join. All individual customers at least eighteen (18) years of age of participating True Value® stores in the U. S. are eligible to participate. Commercial accounts and contractors are eligible to enroll and participate at the discretion of the participating True Value® store operator.
True Value® employees, and their immediate families are not eligible to participate.
Eligible customers may enroll at the point of sale by completing an Enrollment Form. No purchase is necessary to enroll. Only enrolled customers (“Participants(s)”) are eligible to earn points in the program.
Changes in account information must be handled using the appropriate form at a participating True Value® store. Participants cannot change their enrollment date.
Participants may cancel their account at any time by calling 877-935-4662
Point Accumulation
Enrolled Participants earn one (1) point for every one dollar ($1.00 USD) spent at participating True Value® stores. Points will be credited on the total purchase amount less federal, state, local or other taxes and items excluded from the program.
Participants must present their True Value Rewards® card or provide their account number and some form of identification in order to earn points on purchases. Exceptions will be made solely at the discretion of the participating True Value® store.
Points earned for purchases that result in returns or refunds will be deducted from Participants account.
Purchases prior to the date of enrollment are not eligible for points. Any future changes in point accumulation rules will also not be retroactive.
Points have no cash value and points cannot be exchanged for cash.
Points will be credited to Participant accounts within 30 days.
True Value Rewards® and Coupons
True Value® takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possession. True Value® does not share and does not sell customer information (including e-mail addresses) outside the True Value® family of retailers. However, by participating in the program, you agree to receive mail endorsed by True Value® Company, and/or participating True Value® retainers as part of the True Value Rewards® Program.
By giving us your e-mail address, you agree to be eligible to receive e-mail rewards and promotional announcements that are endorsed by True Value® Company and /or True Value® retailers.
Periodically during any given year, eligible Participants will receive communications that may contain exclusive offers and special bonus point offers in the form of coupons.
Program Participants who meet minimum point thresholds will receive a True Value Rewards® certificate as part of their newsletter. See participating stores for details.
Points not issued in the form of True Value Rewards® will be carried over to the next mailing.
Participants will not receive cash back or store credit for purchases less than the True Value Rewards® certificate value.
True Value Rewards® carry no cash value, cannot be redeemed or exchanged for cash, and cannot be replaced if lost or stolen. True Value® Company and individual True Value® stores are not responsible for replacing lost, stolen or mutilated certificates or coupons. Copies of True Value Rewards® certificates and bonus point coupons will not be accepted.
True Value Rewards® and bonus point coupons expire within 90 days of issuance.
True Value Rewards® certificates may be used in conjunction with bonus point coupons.
Points Transfer and Account Merging
True Value Rewards® Participants cannot transfer points from one account to another
Lost or Stolen Cards
True Value Rewards® Participants who lose their program card may receive a new card at the True Value® store in which they enrolled. The original account number will be linked with the new account number and points will be merged with the new account number.
Participants are encouraged to write down their card number to allow for proper crediting of points to the new account number.
True Value® Company and participating True Value® stores are not responsible for any account activity prior to a reported loss or theft.
Additional Program Terms
True Value Rewards® cards remain the property of True Value® Company and must be surrendered upon request. True Value® Company and individual True Value® stores reserve the right to disqualify anyone from participation in the program and to immediately invalidate all points accumulated or presented based on abuse, fraud, or any violation of the program terms and conditions.
True Value® Company and/or participating individual True Value® stores reserve the right to determine the number of points for an item, department or purchase transaction.
True Value® Company and individual True Value® stores are not responsible for any unauthorized True Value Rewards® certificate redemption.
Determination of any tax liability related to points and point redemption is the sole responsibility of the Participant. Participants are responsible for determining, recording, and paying all federal, state, and local taxes.
The True Value Rewards® program and offers are only redeemable at participating True Value® retailers and are void where prohibited by law. Offers may not be redeemed at truevalue.com.
True Value® Company and participating True Value® stores reserve the right to restrict, suspend, change, or cancel the terms and conditions of the program and any associated offer(s) at any time without prior notification. This means that accumulated points in no way entitle participants to any vested rights with respect to the True Value Rewards® program.
Except as indicated herein, the Program may not be combined with other offers.
In all matters relating to the interpretation and application of any rule or phase of this program, the decision of True Value® Company shall be final.
Customer Service
For details on the program or rules or a complete list of participating stores, please contact your participating True Value® store manager or call the True Value Rewards® program at 1-800-6-HARDWARE.
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